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ITSM or IT Service Management is the main department that provides frameworks for handling IT service requests. Furthermore, these frameworks include KPIs and IT incidents and service requests along with relevant KPIs for tracking performance. Businesses will then use these Key performance Indicators (KPIs) and Service Level Agreements (SLAs) to improve performance and provide better service expectations to stakeholders.
The work of the ITSM team is critical, therefore, scorecards that help with reporting and in preparing strategies in real time are a must! Here's where PowerPoint Layouts from SlideTeam come in to ease the work professionals in structuring IT operations.
Prepare an efficient ITSM support model with our PowerPoint Frameworks.
Advantages and Features of OUR ITSM Scorecard Templates
Facilitating Proactive Management: These ITSM scorecard templates promote proactive management. Your IT team can anticipate issues beforehand and find a relevant solution to them. This approach will reduce downtime to a major extent, which further leads to better service quality.
- Improved Communication and Collaboration: These PowerPoint Layouts enhance communication among various teams. Each stakeholder will remain on the same page when you present the data in front of them because it will be in an easy-to-understand format.
- Customization and Flexibility: These 100% customizable templates provide you with the desired flexibility to edit presentations. Additionally, the content-ready slides give you the much-needed structure.
Build a professional performance scorecard using our PowerPoint Slides.
Let’s start!
Template 1: ITSM Scorecard PowerPoint Deck
Every company needs to view its KPIs, incident reports, and other service requests at a regular interval of time. However, organizations lack proper solutions for this purpose. Therefore, explore our PowerPoint deck, which can help you manage and make appropriate strategies for all your ITSM requests under one roof. The first PPT Slide belongs to open incidents and service requests, in which you can show open service requests by team/status/service in a pie chart format and active SLA warnings. The second PPT Template helps you display how many tickets and incident statuses have been resolved in graphs and pie chart formats. Measure your incident trends with proper analysis with our third presentation. Overall, this PowerPoint deck can help you towards more client satisfaction when SLA and incident reports are resolved. Download link is given below!
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Template 2: ITSM Scorecard with Open Incidents and Service Requests PowerPoint Theme
Organizations can assign more resources accordingly if they know how many incidents and service requests are pending. Hence, they should use our PowerPoint Template to keep a complete report. This presentation is divided into four sections, and each section has its importance. In the first section, you can display open incidents/service requests by status, in which you can input data and generate a composite bar chart for different parameters. The second section belongs to the open incidents/service requests by the team, under which you can portray a pie chart and input data. The third section is open incidents/service requests by service, and in this, you can present under which department more service requests are pending. In the last section, you can show active SLA warnings and SLA breaches. Download now!
Template 3: ITSM Scorecard with Ticket Resolved and Incident Status PowerPoint Theme
Solving tickets on time is the biggest achievement for a company. Hence, you can use our PowerPoint Theme to note every ticket that your team has resolved. In the first phase, you can show the number of incidents, changes, problems, and faults in one place. Besides that, you can display tickets resolved without an assignee in a number format. In the second phase, you can display a complete composite bar diagram showing how many tickets are resolved in a month and who has resolved how many. Furthermore, you can display the ticket resolve data in a pie chart format. Get it now!
Template 4: ITSM Scorecard with Incident Trends PowerPoint Preset
Knowing the incident trend is exemplary because you can formulate strategies for it. So, explore our PowerPoint Template to generate a complete report on incident trends. You can show several sources from the incidents reported, such as hardware, engineering, database, network, and many more. On the basis of this data, you can prepare a bar diagram and trend chart to view the actual problem. The essential part of this PPT Slide is that it is divided into two sections so that you can present neat data in front of your stakeholders. Grab it now!
Template 5: ITSM Scorecard based on Created and Resolved Tickets PowerPoint Preset
Companies receive numerous complaints from stakeholders every day. These should be managed quickly under an assigned timeframe. That's why you should use our PowerPoint Framework to view all the ticket statuses on one platform. You can display how many tickets are created, how many got resolved, how much time it takes a customer representative to resolve it, and how many client tickets were handled. Furthermore, you can display the complete source from where these incident reports are coming, such as email and company portal. Moreover, towards the end of the PPT Slide, you can prepare a bar diagram in which you can show how many SLAs were breached month-wise. Download now!
Template 6: ITSM Scorecard Based on Contracts & Customer Satisfaction PowerPoint Framework
Customers are really satisfied when their tickets are answered. Our PowerPoint Framework can be used to show complete data related to customer satisfaction in an ITSM scenario. This presentation has five sections. The first section helps you show a pie chart, and you can fill in information related to the ticket's completed status. The second section belongs to the ticket resolved for the contracts in a pie chart format. The third section displays the percentage of client satisfaction achieved for a timeframe. The fourth section shows the total assets in a bar diagram. In the last, portray how many breaches in incidents were there for a dedicated timeframe. Download now!
Template 7: ITSM Scorecard with Ticket Trends and Satisfaction Score PowerPoint Layout
Organizations can make core decisions when they have factual data in front of them. Therefore, use our PowerPoint Layout to prepare a complete report on ticket trends and satisfaction scores. First of all, you can input data related to the total number of tickets, total tickets processed, and first touch resolution. Furthermore, you can show more data related to average resolve days, satisfaction scores, and percentage resolved with SLA. You can perform the complete trend analysis for one complete year and achieve the real picture of how the team is performing. It's better to keep a note of tickets aging by days, and you can reveal this data in a pie chart format. In the last, show how many tickets are handled by various mediums. Get it now!
Template 8: ITSM Scorecard with Net Promoter Score PowerPoint Layout
Companies promote their product and services through various marketing strategies. However, the best approach is word of mouth. However, if you want to know how many customers are satisfied with your products and services, you can use our PowerPoint Layout to generate the relevant data. In the first phase, show the net promoter score for a dedicated timeframe. The second section belongs to the Net Promoter Score(NPS) on a monthly or annual basis in a bar format. The last section is responses and average ratings by month, which helps you generate reliable data to make business decisions. Grab it now!
Track NPS for your business with our visually-appealing PPT Designs.
Template 9: ITSM Scorecard with Abandon Rate and Resolved Incidents PowerPoint Framework
Many times, there can be scenarios where the team leaves the old tickets because there are no viable solutions to them or for any other reason. However, it is important to address them also by using our PowerPoint Theme. This presentation lets you display first contact resolution, abandonment rate, and incident resolution. Furthermore, you can present data about total tickets, total incidents, calls answered, and total abandoned. The next section of the PowerPoint Slide contains four sections, and you can represent each section using bar charts. These sections are total volume by hour, ticket aging (in days), ticket by priority (open), and ticket category (open). Grab now!
Template 10: Comparison PowerPoint Theme
Compare the various customer satisfaction levels achieved through various social media platforms through our PowerPoint Slide. This presentation is simple. It helps you show various percentage data in the balloon format. Furthermore, you can display your various social media platforms, such as Facebook, Twitter, LinkedIn, and Google. Click on the link below to download it now!
Exceed SLAs and KPIs With Our PowerPoint Layouts
In conclusion, efficiently manage your KPIs and SLAs with our ITSM Scorecard Templates. Furthermore, you can completely streamline your ITSM department and push them towards exceeding KPIs and SLAs. Moreover, there will be less downtime, better quality of service and most importantly, your stakeholders will remain informed.
PS: Make robust scorecard reports using our PowerPoint Layouts compiled in this guide.
